Support
Stuck? Email [email protected] — we read every message.
Getting started
First launch
Open Vitola → answer 4 onboarding questions → land on the paywall. Tap Skip to use the free tier; tap Begin the journal to subscribe.
Identify a cigar
Tap the center Detect tab → point your camera at the band → wait 3–5 seconds. Free users get one Detect for lifetime; subscribers are unlimited.
Log a tasting note
After a Detect, the result screen has a single Save & note button. The sheet that opens prefills the matched cigar — add stars, flavor tags, photo, and your prose. Toggle Public to share it as a community review.
FAQ
My subscription says "Not subscribed" after I paid.
Apple sometimes takes a moment to propagate the receipt. Try: Settings → Subscription → Restore purchases. If still missing, sign in via Apple ID in the app and try again. If the issue persists, email us with your purchase receipt number.
How do I cancel my subscription?
Open your iPhone's Settings → tap your name → Subscriptions → Vitola → Cancel. Cancellation takes effect at the end of the current billing period; you keep Premium until then. Deleting the Vitola app does NOT cancel.
The AI got my cigar wrong.
Detect is probabilistic. If the band is blurred, partially obscured, or extremely niche, the model may miss. You can tap Add manually on the result screen to log it against the correct cigar from our catalog. Reports of consistent misidentification help us improve — email us with the cigar name and a clear band photo.
I want my photos / data deleted.
Two options. Opt out of AI improvement: Settings → Privacy → Improve AI detection OFF. Detection-only photos are deleted within 7 days; public tasting photos remain. Delete account entirely: Settings → Sign in → Delete account. A 30-day window applies before permanent erasure.
My humidor card shows "—" everywhere.
A known limitation in early builds — the latest humidor log fields aren't yet surfaced on the card. Tap into the humidor detail screen to view full readings. Fix is in the next release.
Why is Vitola rated 17+?
App Store requires age 17+ for apps with substantive tobacco content. Vitola discusses cigars in detail; we set the rating per Apple's guidelines.
When does Android arrive?
Soon. The iOS launch is first. Sign up for updates at [email protected].
I found a counterfeit cigar listed as authentic.
Help us fight that. Email [email protected] with the cigar name and any evidence (photos, receipt). We curate authenticity notes brand-by-brand and update detection guidelines.
Contact
Email is the fastest path — we reply within 48 hours on business days.
Truemium OÜ · Tallinn, Estonia